Contact Us
Pick the right inbox below — your message will get a faster, better answer.
General Support
Order issues, account access problems, payment questions or anything that's not covered elsewhere.
support@shopcart.ngWe respond within 24 business hours.
Privacy and Data Requests
Data access, deletion requests, privacy concerns or anything related to how we handle your personal information.
privacy@shopcart.ngWe respond within 30 days as required by NDPR.
Press and Media
Journalists, bloggers and media partners — interviews, statistics, brand assets or comment requests.
press@shopcart.ngWe respond within 2 business days.
Partnerships and Business
Brand collaborations, university partnerships, affiliate programmes or wholesale enquiries.
partnerships@shopcart.ngWe respond within 3 business days.
Report Abuse or Fraud
Suspected scam listings, fraudulent sellers, harassment, or anything that violates our Terms of Service.
abuse@shopcart.ngUrgent reports are reviewed within 12 hours.
Already a User?
For order-specific questions, the fastest path is through your account dashboard:
- Sign in and go to Dashboard → Orders to view, track or report a problem with any order.
- For seller account questions, visit Dashboard → Seller.
- To raise a refund request, see our Returns & Refunds policy.
Office
ShopCart.ng is operated remotely from Nigeria. We do not currently have a public walk-in office. For all enquiries, please use the email contacts above and we will respond promptly.